Terms and Conditions

These terms govern the use of PetsMatch. They are deliberately short. What we do with your data is set out in the privacy policy.

1. Provider and scope

PetsMatch is operated by Walter Mueller, Steinbuehlstrasse4, 95100 Selb, Deutschland, reachable at info@petsmatch.net. These terms apply to everything offered via petsmatch.net. Differing terms of users do not apply.

2. What PetsMatch does

PetsMatch brings together reports of missing and found pets. We compare the features, places and times given and suggest possible matches. Whether a match is correct is decided by the people involved. We owe no result: we cannot promise that an animal will be found again.

3. Account

Filing a report requires an account with an email address and a password. The details must be correct. Keep your password secret and do not pass the account on. You can delete your account at any time in the app settings.

4. What costs nothing

Creating, editing and deleting reports, searching, browsing and comparing matches are free. If you found an animal, you never pay anything.

5. Unlocking contact

Once both sides have confirmed a match, the owner of the lost report can unlock contact. The amount shown beforehand is then due once — once per lost report, regardless of how many finders come forward, including matches that arise later. Unlocking makes both email addresses visible to each other and opens the conversation in the app.

6. How the contract is formed

Clicking the payment button is a binding offer. The contract is formed as soon as we receive the payment and unlock contact.

7. Prices and payment

The price shown before the purchase applies; these are final prices. The currency follows the country of the report. Payment is handled by payment providers; their terms additionally apply to the payment itself. Payment details such as card numbers never reach us and are not stored by us.

8. Right of withdrawal

Consumers may withdraw from this contract within fourteen days without giving reasons. The period starts when the contract is formed. A clear statement to info@petsmatch.net is sufficient; sending it in time suffices. Amounts already paid are refunded without delay.

9. When the right of withdrawal expires

Unlocking is digital content delivered immediately. Your right of withdrawal expires once we have begun unlocking, after you have expressly agreed that we may begin before the withdrawal period ends and have confirmed that you thereby lose your right of withdrawal. You give that consent by ticking the box provided before paying. We record the time of that consent.

10. Your obligations

Only report animals you genuinely miss or have found. Only upload photos you hold the rights to. Postal addresses and phone numbers do not belong in free text. False statements, harassment of other users and any attempt to obtain money from others through PetsMatch are prohibited — in particular alleged rewards or transport costs.

11. Your photos

The rights to your photos remain yours. You grant us the simple, non-exclusive right to store, resize and display them as part of the service. If you delete the report, that right ends and the files are removed.

12. Duration, blocking, deletion

Reports that have led to no result after 90 days are deleted completely. We remind you by email beforehand; opening your report in the app extends it. In case of serious or repeated breaches of these terms we may hide individual reports and block accounts. An unlock already carried out is not affected.

13. Liability

We are fully liable for intent and gross negligence, under product liability law, and for injury to life, body or health. For ordinary negligence we are liable only for breach of essential contractual duties, limited to the foreseeable damage typical for this kind of contract. We are not liable for the conduct of other users, for the accuracy of their statements, or for what happens at personal meetings.

14. Changes to these terms

We may change these terms where there is an objective reason. We will inform you of changes by email at least four weeks in advance. If you do not object, the changes are deemed accepted; we will point this out separately in that message.

15. Final provisions

German law applies. Mandatory consumer protection rules of the country in which you are habitually resident remain unaffected. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.

2026-09-11